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ABOUT THE TRAINERS

Get to know us!

The GTS End-User Experts bring a high level of professionalism, product expertise and energy to every project. We are passionate about training and understand how critical new technology is to corporate growth and performance. Our enthusiasm is contagious as we present, demonstrate and lead hands-on labs to help end users become proficient users of the UC and UCC technology you introduce.

Every GTS End-User Expert is highly trained in interpersonal communication, which helps us effectively address the change-management issues that come with any implementation. Your staff will become true advocates of your new technology as they come to understand its value and master its capabilities.

Our expert trainers are stationed throughout the United States to offer nationwide delivery of outstanding end-user services. We have the bandwidth to cover the full breadth of any size deployment or to handle simultaneous deployments.

Wendy Cannon-Gunn

PHOENIX, AZ

Our training team is lead by Wendy’s passion for learning. Wendy has excelled at building partnerships, recruiting quality personnel and adapting to customer needs by learning new products and software updates.

Wendy is a highly flexible and dynamic trainer with 15 years experience in interpersonal skills and technical products. Wendy’s passion for development has a proven ability to provide a solid bridge between participants and technology. Acknowledged by colleagues and customers for solid presentation skills and ability to motivate people and provide accurate useful coaching.

Wendy specializes in Cisco Call Manager, Unity, IPCC, Historical Reporting and WebView. Siemens platform; 9006/3000, BVO/BVC and ProCenter. Nortel CS 1000/2100 My Call Pilot.

Shelly Ryan

Phoenix, AZ / Iowa City, IA

Shelly’s attention to detail and responsiveness will provide a solid foundation for learning. Participants enjoy her ability to not take herself too seriously. Her training began in education and finance planning.
Shelly’s interpersonal skills, training and coaching background allow her to remain focused on the customer’s needs while facilitating learning.

Shelly’s expertise is in Cisco CallManager, Unity, Microsoft Unified Messaging and Cisco MeetingPlace. Nortel CS 1000/2100 including My Call Pilot and a variety of online applications.

Melissa Denman

Melissa’s passion for details and a positive attitude help to create a dynamic fun learning environment. She has a natural ability to build a solid bridge between end users and technology. Her prior background was in Human Resources where she established her interpersonal, analytical and training skills. She brings 10 + years of training, technical and soft skills to create a successful training experience.

Melissa specializes in Cisco Call Manager, Unity, Cisco Jabber, WebEx, Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Intelligence Center (CUIC), Cisco Unified Attendant Console, VistaPoint.