Our training team is lead by Wendy’s passion for learning. Wendy has excelled at building partnerships, recruiting quality personnel and adapting to customer needs by learning new products and software updates.
Wendy is a highly flexible and dynamic trainer with 15 years experience in interpersonal skills and technical products. Wendy’s passion for development has a proven ability to provide a solid bridge between participants and technology. Acknowledged by colleagues and customers for solid presentation skills and ability to motivate people and provide accurate useful coaching.
Wendy specializes in Cisco Call Manager, Unity, IPCC, Historical Reporting and WebView. Siemens platform; 9006/3000, BVO/BVC and ProCenter. Nortel CS 1000/2100 My Call Pilot.
Phoenix, AZ / Iowa City, IA
Shelly’s attention to detail and responsiveness will provide a solid foundation for learning. Participants enjoy her ability to not take herself too seriously. Her training began in education and finance planning.
Shelly’s interpersonal skills, training and coaching background allow her to remain focused on the customer’s needs while facilitating learning.
Shelly’s expertise is in Cisco CallManager, Unity, Microsoft Unified Messaging and Cisco MeetingPlace. Nortel CS 1000/2100 including My Call Pilot and a variety of online applications.
Melissa’s passion for details and a positive attitude help to create a dynamic fun learning environment. She has a natural ability to build a solid bridge between end users and technology. Her prior background was in Human Resources where she established her interpersonal, analytical and training skills. She brings 10 + years of training, technical and soft skills to create a successful training experience.
Melissa specializes in Cisco Call Manager, Unity, Cisco Jabber, WebEx, Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Intelligence Center (CUIC), Cisco Unified Attendant Console, VistaPoint.